privacy policy
last updated: december 2025
the short version
we collect only what we need to make rentgara work. we never sell your data. you can delete your account anytime. your privacy is safe with us.
1 what we collect
we only collect what's necessary to make rentgara work:
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account info: name, email, phone — so you can log in and we can reach you -
ID verification: government ID for KYC — so everyone's verified and trustworthy -
payment info: processed securely through eSewa/Khalti — we don't store card numbers -
listing info: photos, descriptions, pricing — so others can find your items -
messages: in-app chats — so we can help if there's a dispute
2 how we use it
your data helps us:
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make rentgara work (duh!) and keep improving it -
process your payments securely -
verify that users are real people (not bots or scammers) -
send you important updates (like booking confirmations) -
prevent fraud and keep everyone safe -
help you when you contact support
3 who we share with
we only share your info when absolutely necessary:
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with other users — only what's needed for the rental (like your name) -
with payment processors — to complete transactions securely -
with authorities — only if required by law
we NEVER sell your data to advertisers or third parties. ever.
4 data security
we take security seriously. your data is protected with encryption, secure servers, and regular security audits. your information is as safe as we can possibly make it.
5 your rights
it's your data. you have the right to:
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access — see what data we have about you -
correct — fix any inaccurate information -
delete — remove your account and data entirely -
export — download a copy of your data -
opt out — unsubscribe from marketing emails anytime
6 cookies
we use cookies to remember your preferences and improve your experience. you can control cookies in your browser settings. no sneaky tracking cookies here.
7 data retention
we keep your data as long as your account is active. if you delete your account, we delete your data — except what we're legally required to keep. no hoarding your info.
8 changes to this policy
we might update this policy occasionally. if we make significant changes, we'll email you or show a notice in the app. no surprise changes.
9 questions?
got privacy questions or want to exercise your rights? contact us at privacy@rentgara.com — we're happy to help.