Safety Guidelines
Renting from neighbors should feel safe. Here's how we protect you — and how you can protect yourself.
How Rentgara Keeps You Safe
Built-in protections for every transaction.
ID Verification
Every user verifies their identity with government ID and phone number before transacting.
Secure Payments
All payments go through eSewa, Khalti, or IME Pay. Money is held until the rental is complete.
Reviews & Ratings
Check reviews from previous rentals. Both renters and owners build public reputations.
In-App Messaging
All communication stays in the app. We keep records in case of disputes.
Damage Protection
Optional security deposits protect owners. Photo documentation at pickup/return.
Dispute Support
If something goes wrong, our team mediates and helps resolve issues fairly.
Tips for Safe Rentals
Simple habits that keep you protected.
Check Profiles & Reviews
Before renting, review the other person's profile. Look for verification badges, completed rentals, and positive reviews. A complete profile with history is a good sign.
Meet in Public Places
For pickup and return, choose well-lit public locations like malls, cafes, or busy streets. Avoid isolated areas, especially for first-time meetings.
Document Item Condition
Take photos and videos of the item at pickup and return. Note any existing damage. This protects both parties if there's a dispute later.
Keep Communication In-App
Use Rentgara's messaging for all conversations. This creates a record and helps our team if you need support. Avoid sharing personal phone numbers initially.
Never Pay Outside the Platform
All payments should go through Rentgara. If someone asks you to pay directly via eSewa, Khalti, or cash — that's a red flag. You won't be protected.
Trust Your Instincts
If something feels off — a deal too good to be true, pressure to act fast, or unusual requests — trust your gut. Cancel the rental and report to us.
See Something Wrong?
If you encounter suspicious behavior, fraud attempts, or safety concerns, report it immediately. We take all reports seriously and investigate within 24 hours.
Rent with Confidence
With verified users, secure payments, and our support team — you're in good hands.