privacy policy

We process your personal information for the following purposes:

• Service delivery: To create and manage your account, facilitate rentals, process payments, and enable communication between users.
• Identity verification: To verify user identities through KYC, prevent fraud, and maintain platform trust and safety.
• Transactional communications: To send booking confirmations, payment receipts, and critical service notifications.
• Safety & security: To detect and prevent fraud, abuse, and unauthorized access to the platform.
• Service improvement: To analyze usage patterns and improve platform features, performance, and user experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

We share your personal information only in the following circumstances:

• With other users: Limited profile information (name, profile photo, ratings) is shared with other users to facilitate rental transactions.
• Payment processors: Transaction data is shared with eSewa, Khalti, or other payment providers solely to process payments.
• Service providers: With trusted third-party service providers who assist in operating the platform (e.g., cloud hosting, email delivery), subject to confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority, or when necessary to protect the rights, safety, or property of Rentgara or its users.

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure password hashing using bcrypt with salting.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and monitoring for unauthorized access.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law or necessary for legitimate business purposes such as:

• Resolving pending disputes or transactions.
• Complying with tax, accounting, or legal reporting obligations.
• Preventing fraud or enforcing our Terms of Service.

KYC verification documents are retained for a minimum of 5 years from the date of account closure, as required for regulatory compliance.

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to deletion: Request deletion of your account and associated personal data, subject to legal retention requirements.
• Right to data portability: Request an export of your data in a machine-readable format.
• Right to opt out: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or through your account settings.

To exercise any of these rights, contact us at privacy@rentgara.com . We will respond to verified requests within 30 days.

Rentgara uses the following types of cookies:

• Essential cookies: Required for authentication, session management, and security. These cannot be disabled without breaking core functionality.
• Preference cookies: Store your language preference, theme (light/dark mode), and other interface settings.

We do not use third-party advertising or behavioral tracking cookies. You can manage cookie preferences through your browser settings.